Privacy Policy

This Privacy Policy governs the use of data between you, the user, and UK Claim Experts ("we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with applicable data protection laws. Please read this policy carefully.

Definitions and Interpretation

• Data: All personal information you submit to UK Claim Experts through our website. This includes but is not limited to the definitions outlined in the General Data Protection Regulation (GDPR) and other relevant data protection laws.
• Cookies: Small files placed on your device when accessing certain parts of our website.
• Data Protection Laws: This refers to laws and regulations governing data processing, including GDPR and any applicable national regulations in the UK.
• User: Any person who visits or interacts with the UK Claim Experts website.
• Website: The UK Claim Experts website and its subdomains unless stated otherwise.

Scope of this Privacy Policy

This Privacy Policy applies solely to the actions of UK Claim Experts in connection with the website and the data collected through it. It does not extend to any third-party websites accessible via links from our site. UK Claim Experts is the data controller, meaning we determine how and why your personal data is processed.

Data We Collect

We may collect the following personal data:

• Name
• Contact information (e.g., email addresses, telephone numbers)
• Financial details
• Demographic information (e.g., postcode, preferences)
• IP address, browser type, and access times (automatically collected)

How We Collect Data

Data may be collected in the following ways:

• Directly from you when you contact us, register for our services, or complete surveys.
• Automatically through cookies when you access our website.

Use of Data

We use your data to:

• Manage your account and process your claims.
• Improve our services and tailor our content to your needs.
• Send marketing communications where you have given your consent.

Legal Basis for Processing

We rely on the following legal bases for processing your data:

• Consent: When you have explicitly provided consent for specific uses of your data.
• Contract: To fulfil our contractual obligations in providing our services to you.
• Legitimate interest: To improve our services and provide relevant marketing.

Data Sharing

We may share your data with:

• Third-party service providers who help us deliver services.
• Professional advisers such as solicitors to assist with your claims.

International Transfers

If we transfer your data outside the UK or EEA, we will ensure that appropriate safeguards are in place.

Data Security

We use robust technical measures to protect your data, including secure servers and password protection. If you suspect a data breach, please contact us immediately.

Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy. Data may be retained for legal or regulatory reasons after your account is closed.

Your Rights

You have the right to:

• Access your data
• Request corrections or deletion of your data
• Restrict our use of your data
• Object to data processing
• To exercise these rights, please contact us at hello@ukclaimexperts.com.

Changes to This Policy

We may update this policy as necessary. Any changes will be posted on our website, and you will be deemed to have accepted these changes on your first use of the site after the update.